Services Team

服務團隊

Why General' Service team is so different?

Since the design and manufacture of the first air-conditioner in Japan, the corporate value of the "General" has never been changed: Durability + Service = Green.

5Service Rules

5條服務守則

All our technicians strictly observe the following 5 Service Rules:

No compromise on manufacturing, installation and maintenance; three for the same goal; more durable, more green.

All the local technicians to be examined by our factory’s original training programme, maintaining the highest standard between pre & post customer service.

Only the factory approved parts, materials, repairing procedure and inspection standard will be used.

Only the exclusive Anti-rust treatment from Japan will be used in our deep-cleansing service.

Provide one-on-one hotline service; all the online enquiries will also be replied by our dedicated customer service team next working day.

ALPHA APPLIANCES LIMITED